Privacy Policy

The following details elucidate the methodology through which LOBSTER TECHNOLOGY LIMITED manages your data, including its acquisition, processing, utilization, and external disclosure.

The scope of this Privacy Policy extends to every digital experience provided by LOBSTER TECHNOLOGY LIMITED, covering mobile apps, PC software, web-based interfaces, gaming consoles, and integrations on third-party platforms such as Facebook. For the purposes of this document, we categorize our portfolio of software applications, our promotional efforts, websites, and auxiliary features under the unified term "Services."

Engaging with our Services through download, account access, or use of our Apps implies your consent to the data handling protocols outlined here. If you are uncomfortable with the collection or use of your information as specified in this policy, you are requested to discontinue the use of our Services immediately.

1. Data Collection Practices for our App Services

To facilitate the operation of our Services, we process various types of information. We treat any data that identifies an individual, or can be reasonably linked to an individual, as "Personal Data." The information we handle falls into the following primary groups:

1. System-Generated and Technical Information

Whenever you engage with our Services—including reading our communications or interacting with our platform—we automatically record technical metrics. This occurs through our own systems or via integrated third-party tools, utilizing tracking mechanisms like cookies and similar web technologies.

Scope of Data: This includes network details (such as IP addresses), unique device or App identifiers, software versions, hardware models, mobile carrier information, and regional/language preferences. We also track engagement metrics, such as your in-app actions, advertising interactions, and system health reports (e.g., crash logs and performance stability).

Purpose: Our goal is not to uncover your real-world identity, but to analyze usage patterns and optimize our Services. Furthermore, this data enables us and our partners to provide personalized content and advertisements, refine our marketing strategies, and enhance your overall user experience. Refer to Section 8 for specific details on advertising.

2. Information You Shared Voluntarily

We collect details that you choose to provide us directly. This typically happens when you:

Register or manage a user account.

Reach out to our support team via email, social media, or in-app chat.

Contribute to community boards or public groups.

Subscribe to our newsletters, updates, or promotional gifts.

Enter contests, leaderboard challenges, or special events.

Execute financial transactions or in-app purchases.

Opt to sync your App profile with third-party platforms like Apple, Google, or Facebook.

3. Data Obtained via External Platforms and Social Media

If you choose to link your App profile with external accounts (such as Facebook, Apple, or Google), we may retrieve specific profile details as permitted by your privacy settings on those platforms.

Retrieved Details: This may encompass your name, registered email address, gender, profile image, time zone, and geographic location. We may also access your friend lists to enable social features within the App, such as leaderboards or social invitations.

Marketing Insights: Additionally, we receive high-level performance data from these platforms regarding our promotional efforts (e.g., demographic reach or interest groups). We may correlate this general insight with other data points we maintain to improve our service relevance.

2. How we use your information

1. Purposes of Data Processing

LOBSTER TECHNOLOGY LIMITED utilizes both your personal details and technical data (individually or combined) to maintain our services and tailor your experience. Our activities include:

Core Functionality & Optimization: We process data to run, refine, and innovate our Apps. This involves maintaining high-score tables, enabling social interactions (such as friend-finding or network sharing), and ensuring your progress and statistics are synchronized across multiple devices.

System Integrity & Security: To protect our community, we use information to detect and prevent fraudulent or illegal activities. This includes troubleshooting technical glitches, deploying software patches, and enforcing our legal terms to ensure a fair environment for all users.

Commercial & Advertising Reach: We display advertisements and evaluate their impact. By analyzing your preferences, we deliver dynamic content and specialized in-App experiences that align with your interests.

2. User Assistance and Interaction

We rely on your information to bridge the gap between LOBSTER TECHNOLOGY LIMITED and our users:

Customer Support: We use account data to resolve your specific technical issues or inquiries.

Feedback Loops: We may invite you to participate in surveys to better understand your needs.

Essential Updates: LOBSTER TECHNOLOGY LIMITED sends transactional messages, such as purchase confirmations and vital service notifications, to keep you informed.

3. Marketing and Customization

To make our communications more relevant, we:

Suggest new products or features based on your past activity.

Distribute tailored marketing materials and promotional offers that we believe will interest you.

4. Advanced Analytics and Tracking Technologies

To better understand user engagement, LOBSTER TECHNOLOGY LIMITED implements analytical tools. On iOS devices, we utilize the Identifier for Vendor (IDFV) to monitor usage patterns over time. If you have multiple LOBSTER TECHNOLOGY LIMITED apps, these may share a common identifier to provide us with a holistic view of your engagement.

Our analytical processes include:

Pattern Recognition: Evaluating aggregated or individual behavior to identify broad trends.

Performance Diagnostics: Assessing how our software interacts with your hardware to mitigate crashes.

User Segmentation: Categorizing users based on location or App usage habits to refine our services.

Experimental Research (A/B Testing): We may assign your device identifier to specific test groups to compare different app versions and determine which features offer the best user experience.

5. Notice for Residents of the European Economic Area (EEA)

In accordance with the General Data Protection Regulation (GDPR), LOBSTER TECHNOLOGY LIMITED maintains a digital log of your consent status on servers located within the EU. This registry includes your device identifier. If you opt-in to personalized ads, your advertising ID is archived solely to facilitate your rights to data portability or deletion. If consent is withheld, such identifiers are excluded from our compliance database.

3. Third party account data

1. Integration with External Platforms

When you choose to authenticate via a third-party service, the specific data shared with LOBSTER TECHNOLOGY LIMITED is determined by your configurations on that platform. Please note that LOBSTER TECHNOLOGY LIMITED does not oversee the privacy protocols of these external providers; we recommend reviewing their individual policies to understand their data processing activities.

2. Information Acquired through Your Interactions

To maintain a secure and functional environment, we process the following details:

Verification of Eligibility: We may require your date of birth to confirm you meet the age requirements necessary to access our Services.

Transaction Records: While we log your order history and purchase details for items acquired through digital storefronts, LOBSTER TECHNOLOGY LIMITED never accesses or stores your credit card information.

Assistance and Feedback: For resolving disputes, responding to inquiries, or sending administrative alerts, we may archive your communication history, including emails, chat logs, and any uploaded attachments.

3. Automated Data Acquisition and Analytics

During your engagement with the Services, our systems automatically capture technical and usage metrics, such as:

Unique Identifiers: This includes your Internet Protocol (IP) address, advertising IDs, hardware serial numbers, and specific application tokens.

Usage and Security Monitoring: We track App usage progress, high scores, access timestamps, and data related to anti-fraud measures or prohibited behavior.

Geographic Data: With your explicit authorization, we may process precise GPS location information.

System Environment: Details regarding your hardware model, network provider, operating system, localized language settings, and browser specifications are collected to optimize service delivery.

4. Age Eligibility and Minors

1. Minimum Age Requirement

The ability to access and utilize our services and products is subject to the minimum legal age established in your country of residence. A comprehensive list detailing these age limitations, categorized by jurisdiction, can be found following this section.

2. Handling of Minors' Data

We strictly commit to a policy of not knowingly soliciting or acquiring personal information from, not knowingly serving interest-based advertisements to, or not intentionally permitting the use of our services by any individual below the stated statutory age threshold. This specific exclusion also extends to California residents under the age of sixteen (16).

3. Reporting Concerns

Should you have reason to believe that we may be in possession of any data originating from or pertaining to a child who has not reached the legal age specified above, we urge you to contact us immediately using our provided communication channels.

5. How long we will keep your Personal Data

1. Data Retention Period

We maintain your Personal Information only for the duration necessary to deliver the services you requested and to achieve the explicit purposes detailed within this Privacy Policy.

2. Mandatory Retention Criteria

Once the data is no longer required for service provision and all mandatory legal, fiscal, or regulatory retention periods have expired, we will then initiate the disposal or anonymization procedures for the information.

3. Third-Party Accountability

Any entities or third-party service providers processing data on our behalf are equally bound by these same retention limitations and are required to follow our data disposal instructions.

4. Secure Data Disposal

Data elimination involves either permanent deletion from our operational systems or irreversible anonymization, guaranteeing the information can no longer be traced back to your identity. When executing the removal, we commit to utilizing commercially viable and technically rigorous methods to render the data permanently non-recoverable and non-reproducible.

6. Authority over Your Personal Details

Based on your geographical jurisdiction, specific legal privileges concerning your data may apply. Subject to applicable local laws, you are generally entitled to:

Review and Retrieve: Gain access to your records and secure a duplicate copy of the information we hold.

Remove: Demand the permanent deletion of your personal data from our systems.

Control Usage: Impose restrictions on the scope of our processing or formally object to specific ways we utilize your data.

7. Data Rights & Jurisdiction-Specific Disclosures

1. Fundamental Privacy Rights We are committed to respecting your privacy, irrespective of where you live. You are entitled to initiate a request at any time to:

Access: Obtain details on the personal data we store about you.

Correct: Update any incorrect or missing information.

Delete: Request the removal of your personal data (subject to applicable legal or operational retention periods).

2. Compliance with Brazilian Law (LGPD) For users located in Brazil, the following provisions apply in accordance with the Lei Geral de Proteção de Dados (LGPD).

Processing Criteria We process your information relying on: Contractual Fulfillment (to operate the Service), Legitimate Interests (such as security monitoring and fraud detection), or Consent (for purposes like personalized advertising).

Rights Under Article 18 Pursuant to Article 18 of the LGPD, you have the right to demand:

Confirmation of the existence of data processing.

Direct access to your data.

Correction of incomplete, inexact, or out-of-date data.

Anonymization, blocking, or elimination of data that is unnecessary, excessive, or treated in non-compliance.

Portability of your data to other service providers.

Disclosure of public and private entities with whom your data has been shared.

8. Reaching Out to Our Team

Should any aspect of this Privacy Notice remain unclear, or if you require further clarification regarding your data, please feel free to send your inquiries to: dushanyong@lobstertech.net.